You Trust, We Deliver.
You Trust, We Deliver.
INCIDENT MANAGEMENT Incident management refers to the process of identifying, analyzing, and correcting hazards to prevent a future re-occurrence. These incidents can range from minor issues that cause brief interruptions to major problems that result in significant downtime or damage. Effective incident management ensures that normal service operations are restored as quickly as possible with …
ITIL Basics: Your Introduction to IT Service Management The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management designed to help organizations manage risk, improve customer relations, establish cost-effective practices, and build a stable IT environment. In service management, ITIL processes are essential for ensuring efficient and effective project …
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